DEFENDERS Business Analyst in INDIANAPOLIS, Indiana


Mission of Business Analyst :

The Business Analyst (BA) serves as the conduit between the customer, software development and Quality Assurance (QA) teams through which requirements flow. The primary objective is requirements elicitation and how that translates into technical solutions that add value to projects both small and large scale. This role ensures business architecture governance is addressed in organization changes.



  • Determines operational objectives by researching, documenting and updating business functions; eliciting information; validating that output meets requirements.

  • Works independently but may look for guidance from senior level business requirements analysts when engaged in larger more complex projects.

  • Work independently with users to define concepts and needs under direction of project managers where applicable.

  • Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Technical documents need to be clear and concise.

  • Collaborates with IT teams by analyzing requirements, including creating user interface mockups and wireframe models; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

  • Analytical Thinking and Problem Solving. Collaborates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

  • Leadership - Ability to provide leadership and project management support for enterprise-wide improvement projects.

  • Presents findings and recommendations from current state to future state.

  • Influencer - ability to influence stakeholders to achieve results and ensure long term objectives are met.

  • Business Knowledge - streamlining and standardizing business processes.

  • Negotiator/Mediator - act as the liaison between technology teams, business teams, and consultation with stakeholders.

  • Create use case scenarios and manage user acceptance testing to validate the results match requirements delivered.

  • Contributes to the overall team effort by accomplishing related results as needed and on time.

  • Ability to manage and run alignment meetings with the business and IT and help prioritize initiatives and projects.


Background and Minimum Years’ Experience: The Business Analystwill have a background that includes:

  • Education –

  • CCBA® (Certification of Competency in Business Analysis™) is preferred or,

  • IIBA (International Institute of Business Analysis) is preferred

  • Bachelor’s degree or equivalent

  • Professional Experience –

  • Ability to work in a fast paced environment with shifting priorities, demands and time-lines and make adjustments promptly and efficiently.

  • Software Documentation and Software Requirements gathering/analysis - Uses interviewing and facilitation skills to elicit and analyze requirements from business stakeholders.

  • SQL/Database expertise is preferred

  • Comprehensive understanding of the Software Development Life Cycle Process

  • Analyzing Information - Possess problem solving abilities

  • Understanding of systems engineering concepts

  • Knowledge of technology structures: networks, data base, communications, internet

  • Highly proficient understanding and use of business analysis concepts. (Business Structure, Stakeholder Analysis, Business Rules Analysis, Data Analysis, Organization Modeling, Requirements workshops/interviews, Decision Analysis)

  • Cost benefit analysis

  • Proficiency using Microsoft Visio, Word (TFS experience preferred)

  • CRM

  • Business Analyst Experience

  • 2-5 years in an analyst role (or similar work experience)

Physical Qualifications: The Business Analyst will have physical qualifications that include:

  • Physical presence in the office during work hours for impromptu meetings and access to information/data is necessary for the position, but allows for work from home opportunities. (as approved by manager)

  • Must be able to sit without interruption for up to 2 hours. May be required to sit 6-8 hours per day.

  • Vision must be sufficient to read text and view a computer monitor for 6-8 hours per day.

  • Must be able to work under pressure and interruptions

  • Position may require bending, stooping, kneeling, crouching, and walking at various intervals

If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability.

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Job ID 2018-3447


Category Information Technology